Refund policy

All Wall Candy Co prints are made to order. We do not offer voluntary returns, exchanges or refunds beyond those required by applicable consumer law.

UK Orders

If you are a UK consumer purchasing a non-personalised item online, you may have a legal right to cancel your order within 14 days of receiving it.

If you wish to exercise this right, please contact wallcandy4@gmail.com within 14 days of receiving your order. You will then have 14 days to return the item.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.

Personalised & Custom Orders

Personalised or custom-made products cannot normally be returned or refunded because you have changed your mind.

This does not affect your statutory rights if an item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, incorrect or not as described, please contact wallcandy4@gmail.com as soon as possible with your order number and photographs of the item and packaging.

Where required by law, we will provide an appropriate remedy, which may include a replacement or refund.

Exchanges

We do not offer voluntary exchanges.

Contact

For any issue with your order, please contact:

Wall Candy Co
wallcandy4@gmail.com

Nothing in this policy affects your statutory consumer rights.